LiveChat News

We've updated the links in LiveChat email notifications - and your customers will notice the difference 🔗

Previously, "Powered by LiveChat" links in emails like chat transcripts, customer verifications, and continuous chat responses pointed to a generic LiveChat page. Now, they redirect straight to your dedicated Chat Page, so your customers land exactly where they can continue the conversation with your business.

What this means for you:

• Customers find you faster. Instead of landing on a general page, your end users go directly to your Chat Page where they can pick up the conversation.
• A smoother experience. No more confusion or dead ends - the link takes customers right where they need to be.
• It's already live. No setup needed - this change applies automatically to all email notifications sent from your LiveChat account.

This is a small change in the email templates with a big impact on your customer experience.