Upload knowledge to your support team
Do your Support Heroes face a lot of challenging questions? Legal, security, and technical matters increasing your ticket pile?
Stream knowledge directly to your support team, and delight your customers with immediate and informative answers thanks to the knowledge hub!
Knowledge hub lets you store your knowledge bases, help centers, product pages, and all kinds of data either as websites or PDF files. Plus, you can conveniently preview and manage them in the LiveChat app!
Use cases:
Internal: Copilot (formerly One) supports your agents by scanning knowledge sources and providing valuable business insights on demand.
Public: Reply suggestions pop up in your agents chats with ready-to-use phrases based on your knowledge sources.
Your advantages:
Fewer cross teams consultations.
Fewer tickets for your specialists to dig through.
More customers leaving your chats satisfied.
Ignite your customer service superbrain ⏩
Learn more ▶️
