New
October 02, 2024
Team Availability: Keep your customer service on its feet
Team Availability is a real-time, quick peek into your team’s availability to answer incoming chats.
It displays the exact number of agents and chatbots currently accepting chats and can even alert you when no one does!
Where to find it: Look for a brand new add-on to the LiveChat app top bar!
Benefits:
Real-time status updates – See if your colleagues are online and ready to care for customers.
Dodged service gaps – Get notified immediately when your customer service becomes unavailable.
Graveyard shift watch– Easily pick up whenever remote or night shift agents lose connection.
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