Support and sell faster with quick access to product cards and orders
Thanks to a conveniently placed shortcut, agents can now swiftly enter Shopify and BigCommerce product cards and order search from the chat’s message box.
Learn how it works on Shopify >
A customer asks, “Do you have a flowery hoodie in medium?” — select Send product cards, pick the exact item with image and size info, and send it instantly.
Someone’s worried about their order that hasn’t arrived — hit Find order, drop in the email or order ID, and give them a real-time update in seconds.
Everything’s there when and where you need it
Instant product previews: Quickly drop product details into a chat — complete with image and summary — and help customers decide faster.
Speedy order lookup: Jump to order search on the fly without losing focus of the conversation.
Fewer tabs, faster replies: Handle common questions in seconds, with all the context you need at your fingertips.
