New
August 29, 2024
Quick wins with quick actions
Customer support is an interconnected system — even the smallest change can start a butterfly effect.
That’s why you no longer need to directly enter a chat to perform basic actions, like transferring it or picking it up from a queue.
You can now take action right from the chats list. Just select the ellipsis button next to any chat on the list, and voila!
This simple change translates to faster customer service, which leads to a better customer experience and, finally, brand loyalty.
Besides, who doesn’t love cutting out unnecessary steps, right?
Give quick actions a spin in the chats section!
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