Get straight to the point with Chat summary
Chat summary does exactly what it says. It summarizes the chat into a couple of bullet points
Sometimes you catch a transferred chat, customers come back for a follow-up, or the chat gets so long and complicated that you need a reminder of what the issue was in the first place. None of these situations are desirable, but they do happen. You can now use Chat summary.
Chat summary provides a quick and easy way to get the gist of your conversation without reading through the entire transcript. With this feature, you can quickly review key points of the chat, making it easier to see what’s been discussed and take the next steps. Whether it’s sales or customer support, Chat summary is a game-changer for streamlining your communication process.
Try it out in the LiveChat Agent App.
Need more details? Check our Help Center.
